Contact Genovate

Hours of Operation

Orders can be placed online 24 hours a day, 7 days a week using the secure SSL encrypted online order form.
All orders are shipped immediately.


Existing Client?

Login 24/7 to check the status of your test or download results. If you have any questions, please call us or send us an email at support@genovate.com. Please remember to include your Account ID # in your email.

Contact Info

Our customer support team is happy to help you with any questions that you may have, or to help you initiate a file for DNA testing.

Toll Free Tel: 1-877-714-6357
Toll Free Fax: 1-888-655-8877
Customer Support: support@genovate.com
Technical Support: lab@genovate.com
Accounts: accounts@genovate.com