Contact Genovate

Hours of Operation

Monday to Friday, 8AM to 5PM PT, 11AM to 8PM ET. Orders can be placed online 24 hours a day, 7 days a week using the secure SSL encrypted online order form. All orders are shipped immediately.

Existing Client?

Login 24/7 to check the status of your test or download results. If you have any questions, please call us or send us an email at Please remember to include your Account ID # in your email.

Contact Info

Call our laboratory at 1-877-714-6357. Our technicians will be happy to help you with any questions that you may have or to help you initiate a file for DNA testing. Toll Free Tel: 1-877-714-6357 Toll Free Fax: 1-888-655-8877 Customer Support: Technical Support: Accounts: Web: