The Information Technology Infrastructure Library (ITIL®) Framework outlines the industry de facto collection of best practices, principles, and models for IT Service Management on which the BS15000 Standard & Code of Practice is based. It provides comprehensive descriptive guidance for achieving world-class IT Service Management design, reliability, availability, security, recoverability, supportability, and manageability for IT Service Solutions and Computer Operations, irrespective of specific vendor’s products, solutions, technologies and systems management tools in use. You will gain an understanding of the organizing principles required to improve the efficiency and effectiveness of your IT infrastructure operations.

This is a three-day introductory-level certification course designed to expose participants to the 11 key processes/components of Information Technology Infrastructure Library (ITIL®) Service Delivery and Service Support framework. It introduces and explains the descriptive elements: concepts, objectives, terminology, benefits, inter-process relationships across the framework, and the key management information outputs and critical success factors for each process component of ITIL®.

A key deliverable is the preparation of participant to successfully undertake the ISEB/EXIN certification exam.

Our advantage?
The class will be conducted by a veteran in the ITIL industry:

• Contributor to the production and publication of the ITIL® Service Delivery volume. His name appears in the publication’s acknowledgements.
• He was also a member of the team for quality assurance for the most recent itSMF publication: “IT Service Management – an Introduction”

That’s one of the reasons the participants in our ITIL-Foundation training will pass their exam!!! (conditions apply).

Intended Audience
The Primary audience for this course is an IT Professional working in the field of ITS Service Management and responsible for taking part in the planning and implementation of IT Service operation process.

Certification
Certification exams will be administered by ISEB/EXIN accredited partner-eg: Loyalist college of applied Arts & Technology, in North America and, or Through the world wide network of Thompson-Prometric Authorized Testing (APTC’s)

 

With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission critical data centre is designed, maintained and operated with hiavailability and efficiency in mind. Fact is however that most data centre's do not meet the full availability, capacity, safety or efficiency requirements often demanded. The ever changing technologies put even more pressure on data centre managers along with the ever faster pace at which these changes are required. On top of that, there is a vast number of companies where the data centre is a shared responsibility between the IT and Facilities divisions, each having their own values and standards to which they believe a mission critical site should be designed, maintained and operated. This course will provide anybody involved with data centre design, maintenance and operations, valuable lessons which will enable a hi-available, flexible, safe and efficient mission critical data centre environment for both new and existing sites.

Certified Data Centre Courses
There are three levels of certification for Mission Critical Site Facilities courses:

• CDCP™: Certified Data Centre Professional
• CDCS™: Certified Data Centre Specialist
• CDCE™: Certified Data Centre Expert

The Certified Data Centre Professional course is a two-day course designed to expose participants to the key components of the data centre. It will address how to setup and improve key aspects such as power, cooling, security, cabling, safety etc. to ensure a hi-available data centre. It will also address key operations and maintenance aspects.

The Certified Data Centre Specialist is a three-day course which contains lecture on the theoretical aspects with more depth than the CDCP course including practical sessions in which attendees need to evaluate a design/data centre and present the key findings.

Certified Data Centre Expert is the highest level of training. This is a five-day course which prepares the attendees to be able to scope, design, implement and run a Tier 4 data centre.

Intended Audience
The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data centre and having responsibility to achieve and improve hi-availability and manageability of the data centre.

Participants who have limited understanding and involvement in Data Centre's operations but have the need to understand the key components and aspects of mission critical Data Centre facilities operation and maintenance at an introductory or foundational level. This would include such persons as: IT Service Delivery Managers, IT Marketing & Sales Reps, IT Department Managers, etc.

Benefits
After completion of the course the attendee will be able to:

• Choose an optimum site for mission critical data centre’s based on current and future needs
• Describe all components important for hiavailability in a data centre and how to effectively setup the data centre and manage it
• Name and apply the various industry standards
• Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards etc. and how to choose and apply them effectively to enhance the hi-availability of the data centre at minimum cost
• Create a robust electrical distribution system to avoid costly downtime
• Enhance cooling capabilities and efficiency in the data centre by using techniques and technologies including new methodologies for high-power cooling requirements of the future
• Design a highly reliable and scalable network architecture and learn how to ensure installers use proper testing techniques
• Create effective maintenance contracts with equipment suppliers ensuring the best “bang for the buck”
• Setup effective data centre monitoring ensuring the right people get the right message
• Ensure proper security measures, both process and technical are in place safeguarding your companies precious information in the data centre
• Describe the various IT-Service management standards, best practices and processes and how to effectively use them leading to increased efficiency of operations whilst minimizing risk of downtime caused by change
• And much much more...

Exam
Attendees will take a 1-hour Certified Data Centre Fundamentals exam. Attendees passing the exam will be awarded the “Certified Data Centre Professional” certificate (CDCP). The CDCP certificate is valid for 3 years, after which 1-day refresher and a 1-hour exam will be required to maintain the CDCP certification standing.